Privacy policy

Formosa Jewels Support

Formosa Jewels Support

Privacy & cookies policy

Formosa Jewels privacy policy defines rules regarding users of the electronic platforms where their applications are made available, such as Facebook. As a user of these platforms, you will also be subject to their privacy policy.

Formosa Jewels Privacy Policy

Our privacy policy applies to the handling of all information submitted by users to Formosa Jewels instant messaging applications (CHATBOTS) designed to demonstrate the use of CHATBOTS on electronic platforms to request information about our products and services. Using the apps and establishing conversations with you, by transmitting information, you agree to our privacy policy set forth in this document.

About the information collected

Our apps collect and store user-entered information as well as information made available to the app by the electronic platforms where the conversation is established (eg Facebook). The electronic platform may provide public user information such as: electronic platform user account identifier (eg Facebook Id), username (Facebook Profile name), email address – Email. This and other public information that contributes to improving user interaction with the application will be collected and stored.

Other personal information such as the user’s geographic location will only be collected upon express request of the application to the user and only if the user’s express consent has been given. The content of our applications, as well as user-generated information, will conform to the standards of the electronic platform on which they are made available.

Use of Information Collected and Stored

We use the information we collect to analyze, improve and improve the products and services developed and offered to our customers. We do not transfer information collected by our applications to third parties without your prior consent and prior and proper publication in our privacy policy. Exceptionally we will transfer collected data, when legally required to do so, by court order or in strict compliance with legal rule.

Disclosure of Personal Information

We do not disclose users’ personal information collected by our applications to third parties. We do not sell personal user information obtained through electronic platforms or other communication channels. We protect the information collected by our applications from unauthorized access, use or disclosure.

Our principle is to provide quality, stable and user-friendly applications to our customers without compromising the security of the information they provide.

Terms of use

By accessing and using our applications, you agree to the rules set forth in this document.

Use of apps by kids and teens

Although they do not contain inappropriate content, our applications are not designed for use by children under 13 years of age. We do not knowingly collect or store personal data from children and adolescents. We encourage children and adolescents to use the internet always to be supervised by their parents or guardians.

Privacy Policy Changes

Formosa Joias may revise the terms of this privacy policy as necessary. Any revisions will be previously disclosed on our communication channels.

Legal information

This instrument will be governed by and construed in accordance with Brazilian law, and the District Court of São Paulo shall be elected to settle matters relating to it, with the express waiver of the user to any other forum.

Formosa Jewels privacy policy defines rules regarding users of the electronic platforms where their applications are made available, such as Facebook. As a user of these platforms, you will also be subject to their privacy policy.

Formosa Jewels Privacy Policy

Our privacy policy applies to the handling of all information submitted by users to Formosa Jewels instant messaging applications (CHATBOTS) designed to demonstrate the use of CHATBOTS on electronic platforms to request information about our products and services. Using the apps and establishing conversations with you, by transmitting information, you agree to our privacy policy set forth in this document.

About the information collected

Our apps collect and store user-entered information as well as information made available to the app by the electronic platforms where the conversation is established (eg Facebook). The electronic platform may provide public user information such as: electronic platform user account identifier (eg Facebook Id), username (Facebook Profile name), email address – Email. This and other public information that contributes to improving user interaction with the application will be collected and stored.

Other personal information such as the user’s geographic location will only be collected upon express request of the application to the user and only if the user’s express consent has been given. The content of our applications, as well as user-generated information, will conform to the standards of the electronic platform on which they are made available.

Use of Information Collected and Stored

We use the information we collect to analyze, improve and improve the products and services developed and offered to our customers. We do not transfer information collected by our applications to third parties without your prior consent and prior and proper publication in our privacy policy. Exceptionally we will transfer collected data, when legally required to do so, by court order or in strict compliance with legal rule.

Disclosure of Personal Information

We do not disclose users’ personal information collected by our applications to third parties. We do not sell personal user information obtained through electronic platforms or other communication channels. We protect the information collected by our applications from unauthorized access, use or disclosure.

Our principle is to provide quality, stable and user-friendly applications to our customers without compromising the security of the information they provide.

Terms of use

By accessing and using our applications, you agree to the rules set forth in this document.

Use of apps by kids and teens

Although they do not contain inappropriate content, our applications are not designed for use by children under 13 years of age. We do not knowingly collect or store personal data from children and adolescents. We encourage children and adolescents to use the internet always to be supervised by their parents or guardians.

Privacy Policy Changes

Formosa Joias may revise the terms of this privacy policy as necessary. Any revisions will be previously disclosed on our communication channels.

Legal information

This instrument will be governed by and construed in accordance with Brazilian law, and the District Court of São Paulo shall be elected to settle matters relating to it, with the express waiver of the user to any other forum.

Frequently asked questions

Yes, we can exchange the products for new ones with the correct size within one month after the product receipt. However, we only recommend that the customer always goes to a nearby jewelry store to confirm their ring size in the US standard. 

Our gold plated rings have an 18K gold 6 layer plated, they will not peel, darken, stain your fingers or turn black.

What happens with plated wedding rings is the loss of brightness over time. 

To calculate shipping is simple! Please access the cart by clicking “Add to cart” in the desired product page and enter the zip code in the field provided. 

Unfortunately, we are not making engravement for gold-plated rings. At the moment, we make engravement only for solid gold wedding rings.

Please be advised that it is easy for the customer to make engravement on almost any ring of our store, with the exception of tungsten rings, and as the ring will not be sent with engravement, the order will be insured in case of wrong size and we will provide money-back guarantee in 30 days after the product receipt.

We offer a 6-month warranty for manufacturing defect to gold-plated wedding rings and an eternal gold warranty for solid gold wedding rings.

We also offer a 1-month warranty for wrong size and satisfaction, ie if the customer for any reason dislikes the product, we will refund upon return of the product.

For products whose title has “Pair of rings/set of rings” the value refers to the pair/set, for the products that the title has the information “loose”, the value refers to only a unit. 

Although not the most recommended, we offer some methods that can help to measure your finger size, just click here. We recommend that the customer goes to the nearest jewelry store that uses US ring size/measurement standard.

To track your order, first you need to register in our store. For this just click here, and enter your e-mail in the field indicated. The email must be the same as the one used at the time of purchase. You can track your order by clicking on the ‘Orders’ tab.

Upon confirmation of payment, the order will have its status changed to ‘Processing’ and then we offer a variable postage period according to the product: For steel and tungsten gold-plated products we have 1-2 business days for posting the product. For solid 18k gold or 950 silver wedding rings we have a 2-5 business day for posting it.

After this time we ship the products by the method you choose in the cart and then update our customer order with the tracking number and send it to the customer email.

Yes, we can sell two rings with stone, or two rings without stones, or even just one loose ring of any set. To make this possible, simply make, contact us by E-mail, in the tab “Contact us”, that way we can place the order by E-mail

No, because the rings are plated with 18K gold layers, polishing would lead to abrasion to the plating. It is only recommended to clean the rings with a dry flannel without using any chemicals.

Yes, we ship a gift velvet case for all our orders. In addition to the case we send a warranty certificate and offer low-cost shipping for most products.

Yes, we can make a custom wedding rings in 950 sterling silver, gold-plated silver or solid gold ring, just send us an inquiry to our Email by accessing ‘contact us’ page.

Our gold plated rings have an 18K gold 6 layer plated, they will not peel, darken, stain your fingers or turn black.

What happens with plated wedding rings is the loss of brightness over time. 

To track your order, first you need to register in our store. For this just click here, and enter your e-mail in the field indicated. The email must be the same as the one used at the time of purchase. You can track your order by clicking on the ‘Orders’ tab.

Upon confirmation of payment, the order will have its status changed to ‘Processing’ and then we offer a variable postage period according to the product: For steel and tungsten gold-plated products we have 1-2 business days for posting the product. For solid 18k gold or 950 silver wedding rings we have a 2-5 business day for posting it.

After this time we ship the products by the method you choose in the cart and then update our customer order with the tracking number and send it to the customer email.

Yes, we can exchange the products for new ones with the correct size within one month after the product receipt. However, we only recommend that the customer always goes to a nearby jewelry store to confirm their ring size in the US standard. 

Although not the most recommended, we offer some methods that can help to measure your finger size, just click here. We recommend that the customer goes to the nearest jewelry store that uses US ring size/measurement standard.

To calculate shipping is simple! Please access the cart by clicking “Add to cart” in the desired product page and enter the zip code in the field provided. 

Unfortunately, we are not making engravement for gold-plated rings. At the moment, we make engravement only for solid gold wedding rings.

Please be advised that it is easy for the customer to make engravement on almost any ring of our store, with the exception of tungsten rings, and as the ring will not be sent with engravement, the order will be insured in case of wrong size and we will provide money-back guarantee in 30 days after the product receipt.

We offer a 6-month warranty for manufacturing defect to gold-plated wedding rings and an eternal gold warranty for solid gold wedding rings.

We also offer a 1-month warranty for wrong size and satisfaction, ie if the customer for any reason dislikes the product, we will refund upon return of the product.

Contact us

Contact us

It is necessary to be registered.

It is necessary to be registered.

Does gold plated ring has quality?

Yes, because our gold plated wedding rings have a 6 layer gold plating, our wedding rings don’t darken or stain.

In addition to providing material assurance, we also offer a satisfaction guarantee: If the customer does not like the rings, we will refund the payment upon the return of the rings.

I’ve missed the ring size, now what?

If the customer misses the size ring at the purchase, do not worry: We offer the possibility of ring exchange.

We work accordingly to the US size standard with our ring sizes, which is also used in most of the countries around the world. In the case of size missed, we offer the possibility of ring exchange.

How does the shipping works?

We ship our products with insurance and warning receipt. We offer low cost shipping to worldwide for most of our products.

After the payment confirmation by Paypal, we manufacture the wedding ring within 2-4 business day, then we post to the courier company within more 1-2 business days.

How do I discover my finger size?

We provide some methods that can help our customers to find out their fingers size, click here to access.

We provide some methods for our customer to try to figure out their fingers size, however, the most recommended is to find out the size at the nearest jewelry store.

It’s safe to buy from Formosa Jewels?

We only accept Paypal as the payment mediator, ensuring the maximum trading security for us and for our customers.

For security reasons, our store not only has SSL encryption but is also approved by Google’s diagnostic against fraud. In terms of quality, we have 4.8 stars.

What is the payment method?

We accept credit card via Paypal direct to your site by transparent SSL checkout as payment method.

We are offering 5% off this for a limited time, just insert coupon SPECIALOFF. Remember that our payment method is mediated by Paypal, ensuring security.