About the payment method

Suporte Formosa Joias

Suporte Formosa Joias

Formas de pagamento

Oferecemos 20% off na black week, basta inserir cupom FORMOSA20OFF. Oferecemos como formas de pagamentos, dois métodos: Cartão de crédito por Paypal, no qual aceitamos até 12x sem juros. E boleto bancário, onde o pagamento só pode ser efetuado à vista. Oferecemos também a possibilidade do cliente pagar parte do pedido em boleto e o restante por cartão de crédito em até 12x, desde que a parte paga por cartão de crédito não seja menor que R$50.

O pagamento realizado por boleto bancário possui um prazo de 24 a 48 horas úteis para ser confirmado pelo banco. Somente após a confirmação de pagamento que nosso prazo de postagem passa a contar. O pagamento por cartão de crédito possui uma confirmação no mesmo momento que o pagamento é efetuado, e então o prazo de postagem passa a ser contado.

Se o cliente deseja fazer um pedido personalizado ou deseja saber detalhadamente sobre nossas formas de pagamento, é necessário que entre em contato conosco clicando aqui.

No momento, não oferecemos a possibilidade de parcelamento de compra por boleto bancário. Oferecemos apenas métodos online de pagamento, não aceitamos dinheiro à vista, transferência bancária e nem retirada pessoalmente.

No caso de cancelamento, o cliente pode solicitar o reembolso. Nossos reembolsos são realizados pelo mesmo meio de pagamento utilizado no ato de compra. Ou seja, se a compra foi efetuada por cartão de crédito, o estorno é realizado diretamente na próxima fatura do cliente que fechar. Se o pagamento foi realizado por boleto bancário, fazemos uma transferência bancária na conta corrente. Em casos de reembolsos, possuímos um prazo do nosso setor financeiro de 3-7 dias úteis para análise de caso e efetuação de procedimento.

Oferecemos como forma de pagamento dois métodos: Cartão de crédito por Paypal, no qual aceitamos até 12x sem juros. E boleto bancário, onde o pagamento só pode ser efetuado à vista, e por conta disso oferecemos um desconto de 10% no valor total do produto. Oferecemos também a possibilidade do cliente pagar parte do pedido em boleto e o restante por cartão de crédito em até 12x, desde que a parte paga por cartão de crédito não seja menor que R$50.

O pagamento realizado por boleto bancário possui um prazo de 24 a 48 horas úteis para ser confirmado pelo banco. Somente após a confirmação de pagamento que nosso prazo de postagem passa a contar. O pagamento por cartão de crédito possui uma confirmação no mesmo momento que o pagamento é efetuado, e então o prazo de postagem passa a ser contado.

Se o cliente deseja fazer um pedido personalizado ou deseja saber detalhadamente sobre nossas formas de pagamento, é necessário que entre em contato conosco clicando aqui.

No momento, não oferecemos a possibilidade de parcelamento de compra por boleto bancário. Oferecemos apenas métodos online de pagamento, não aceitamos dinheiro à vista, transferência bancária e nNo caso de cancelamento, o cliente pode solicitar o reembolso. Nossos reembolsos são realizados pelo mesmo meio de pagamento utilizado no ato de compra. Ou seja, se a compra foi efetuada por cartão de crédito, o estorno é realizado diretamente na próxima fatura do cliente que fechar. Se o pagamento foi realizado por boleto bancário, fazemos uma transferência bancária na conta corrente. Em casos de reembolsos, possuímos um prazo do nosso setor financeiro de 3-7 dias úteis para análise de caso e efetuação de procedimento.em retirada pessoalmente.

No caso de cancelamento, o cliente pode solicitar o reembolso no prazo de 30 ( trinta ) dias após a compra, após este prazo efetuamos apenas a troca do produto. Nossos reembolsos são realizados pelo mesmo meio de pagamento utilizado no ato de compra. Ou seja, se a compra foi efetuada por cartão de crédito, o estorno é realizado diretamente na próxima fatura do cliente que fechar. Se o pagamento foi realizado por boleto bancário, fazemos uma transferência bancária na conta corrente. Em casos de reembolsos, possuímos um prazo do nosso setor financeiro de 3-7 dias úteis para análise de caso e efetuação de procedimento.

Frequently asked questions

Yes, we can exchange the products for new ones with the correct size within one month after the product receipt. However, we only recommend that the customer always goes to a nearby jewelry store to confirm their ring size in the US standard. 

Our gold plated rings have an 18K gold 6 layer plated, they will not peel, darken, stain your fingers or turn black.

What happens with plated wedding rings is the loss of brightness over time. 

To calculate shipping is simple! Please access the cart by clicking “Add to cart” in the desired product page and enter the zip code in the field provided. 

Unfortunately, we are not making engravement for gold-plated rings. At the moment, we make engravement only for solid gold wedding rings.

Please be advised that it is easy for the customer to make engravement on almost any ring of our store, with the exception of tungsten rings, and as the ring will not be sent with engravement, the order will be insured in case of wrong size and we will provide money-back guarantee in 30 days after the product receipt.

We offer a 6-month warranty for manufacturing defect to gold-plated wedding rings and an eternal gold warranty for solid gold wedding rings.

We also offer a 1-month warranty for wrong size and satisfaction, ie if the customer for any reason dislikes the product, we will refund upon return of the product.

For products whose title has “Pair of rings/set of rings” the value refers to the pair/set, for the products that the title has the information “loose”, the value refers to only a unit. 

Although not the most recommended, we offer some methods that can help to measure your finger size, just click here. We recommend that the customer goes to the nearest jewelry store that uses US ring size/measurement standard.

To track your order, first you need to register in our store. For this just click here, and enter your e-mail in the field indicated. The email must be the same as the one used at the time of purchase. You can track your order by clicking on the ‘Orders’ tab.

Upon confirmation of payment, the order will have its status changed to ‘Processing’ and then we offer a variable postage period according to the product: For steel and tungsten gold-plated products we have 1-2 business days for posting the product. For solid 18k gold or 950 silver wedding rings we have a 2-5 business day for posting it.

After this time we ship the products by the method you choose in the cart and then update our customer order with the tracking number and send it to the customer email.

Yes, we can sell two rings with stone, or two rings without stones, or even just one loose ring of any set. To make this possible, simply make, contact us by E-mail, in the tab “Contact us”, that way we can place the order by E-mail

No, because the rings are plated with 18K gold layers, polishing would lead to abrasion to the plating. It is only recommended to clean the rings with a dry flannel without using any chemicals.

Yes, we ship a gift velvet case for all our orders. In addition to the case we send a warranty certificate and offer low-cost shipping for most products.

Yes, we can make a custom wedding rings in 950 sterling silver, gold-plated silver or solid gold ring, just send us an inquiry to our Email by accessing ‘contact us’ page.

Our gold plated rings have an 18K gold 6 layer plated, they will not peel, darken, stain your fingers or turn black.

What happens with plated wedding rings is the loss of brightness over time. 

To track your order, first you need to register in our store. For this just click here, and enter your e-mail in the field indicated. The email must be the same as the one used at the time of purchase. You can track your order by clicking on the ‘Orders’ tab.

Upon confirmation of payment, the order will have its status changed to ‘Processing’ and then we offer a variable postage period according to the product: For steel and tungsten gold-plated products we have 1-2 business days for posting the product. For solid 18k gold or 950 silver wedding rings we have a 2-5 business day for posting it.

After this time we ship the products by the method you choose in the cart and then update our customer order with the tracking number and send it to the customer email.

Yes, we can exchange the products for new ones with the correct size within one month after the product receipt. However, we only recommend that the customer always goes to a nearby jewelry store to confirm their ring size in the US standard. 

Although not the most recommended, we offer some methods that can help to measure your finger size, just click here. We recommend that the customer goes to the nearest jewelry store that uses US ring size/measurement standard.

To calculate shipping is simple! Please access the cart by clicking “Add to cart” in the desired product page and enter the zip code in the field provided. 

Unfortunately, we are not making engravement for gold-plated rings. At the moment, we make engravement only for solid gold wedding rings.

Please be advised that it is easy for the customer to make engravement on almost any ring of our store, with the exception of tungsten rings, and as the ring will not be sent with engravement, the order will be insured in case of wrong size and we will provide money-back guarantee in 30 days after the product receipt.

We offer a 6-month warranty for manufacturing defect to gold-plated wedding rings and an eternal gold warranty for solid gold wedding rings.

We also offer a 1-month warranty for wrong size and satisfaction, ie if the customer for any reason dislikes the product, we will refund upon return of the product.

Contact us

Contact us

It is necessary to be registered.

It is necessary to be registered.

Does gold plated ring has quality?

Yes, because our gold plated wedding rings have a 6 layer gold plating, our wedding rings don’t darken or stain.

In addition to providing material assurance, we also offer a satisfaction guarantee: If the customer does not like the rings, we will refund the payment upon the return of the rings.

I’ve missed the ring size, now what?

If the customer misses the size ring at the purchase, do not worry: We offer the possibility of ring exchange.

We work accordingly to the US size standard with our ring sizes, which is also used in most of the countries around the world. In the case of size missed, we offer the possibility of ring exchange.

How does the shipping works?

We ship our products with insurance and warning receipt. We offer low cost shipping to worldwide for most of our products.

After the payment confirmation by Paypal, we manufacture the wedding ring within 2-4 business day, then we post to the courier company within more 1-2 business days.

How do I discover my finger size?

We provide some methods that can help our customers to find out their fingers size, click here to access.

We provide some methods for our customer to try to figure out their fingers size, however, the most recommended is to find out the size at the nearest jewelry store.

It’s safe to buy from Formosa Jewels?

We only accept Paypal as the payment mediator, ensuring the maximum trading security for us and for our customers.

For security reasons, our store not only has SSL encryption but is also approved by Google’s diagnostic against fraud. In terms of quality, we have 4.8 stars.

What is the payment method?

We accept credit card via Paypal direct to your site by transparent SSL checkout as payment method.

We are offering 5% off this for a limited time, just insert coupon SPECIALOFF. Remember that our payment method is mediated by Paypal, ensuring security.